How to Connect Docu
Sign to SmoothHiring
Adding the App
Prerequisites
- A SmoothHiring employer account with access to Settings → Account → Connected Apps
- An account with DocuSign and permission to authorize apps
Add the app from SmoothHiring
- Go to Settings → Account → Connected Apps.
- Find DocuSign under Video & e-sign if it is enabled for your company.
- Click Connect and sign in to DocuSign.
- Allow SmoothHiring to send envelopes.
- Return to SmoothHiring. DocuSign shows as Connected.
If adding the app fails, see Troubleshooting.
Usage
- Send offer letters and onboarding documents for signature
- Track signed documents on the candidate or onboarding record
Removing the App
Remove from SmoothHiring
- Go to Settings → Account → Connected Apps.
- Find DocuSign under Video & e-sign.
- Click Disconnect and confirm.
Remove from DocuSign
Follow your provider's connected-apps or third-party access settings and remove SmoothHiring.
Implications of removal
- New signature requests cannot be sent until you connect again
- Already-sent envelopes remain in DocuSign
How user data is handled after removal
- SmoothHiring stops using that DocuSign connection
- Signed files already stored in SmoothHiring stay on those records
Troubleshooting
| Issue | What to do |
|---|---|
| DocuSign not listed | Ask an admin to enable e-sign for your company |
| Send fails | Reconnect DocuSign |
Related Pages
Contact Support
- In-app chat in the bottom-right corner of SmoothHiring
- Email: support@smoothhiring.com
- First response: typically within 1 business day
- Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time
See Contact Support.