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SmoothHiring's Hiring Coach: AI Guidance for Every Hire
SmoothHiring's Hiring Coach: AI Guidance for Every Hire
Your Hiring Coach is a dedicated SmoothHiring representative assigned to your account to help you get the most out of the platform. They provide personalized guidance on job posting optimization, candidate management best practices, and overall hiring strategy.
What Is a Hiring Coach?
A Hiring Coach is a real person on the SmoothHiring team who serves as your primary point of contact for:
- Onboarding support — Getting your account set up and your first job posted
- Job posting optimization — Helping you write effective job descriptions that attract qualified candidates
- Platform guidance — Showing you how to use advanced features like assessments, scorecards, and analytics
- Hiring strategy — Advising on best practices for screening, interviewing, and selecting candidates
- Troubleshooting — Resolving any issues or answering questions about the platform
How Hiring Coaches Are Assigned
When your company creates a SmoothHiring account, a Hiring Coach is automatically assigned to you. Your coach's name is associated with your company record and visible to the SmoothHiring admin team.
What Your Hiring Coach Can Help With
Job Posting Support
| Service | Description |
|---|---|
| Job description review | Your coach can review and suggest improvements to your job descriptions |
| Requirements optimization | Advice on which requirements to mark as "must-haves" vs. "nice-to-haves" |
| Screening questions | Help designing effective pre-screening questionnaires |
| Job board distribution | Guidance on which job boards will be most effective for your roles |
Candidate Management
| Service | Description |
|---|---|
| Pipeline best practices | How to efficiently move candidates through stages |
| Scorecard setup | Designing effective interview scorecard templates |
| Assessment configuration | Setting up pre-employment assessments for your roles |
| Communication templates | Creating professional email templates for candidate interactions |
Platform Training
| Service | Description |
|---|---|
| Feature walkthroughs | Demonstrations of platform features |
| Team onboarding | Helping new team members get up to speed |
| Workflow optimization | Configuring automation rules and templates to save time |
| Analytics interpretation | Understanding your hiring metrics and what they mean |
Contacting Your Hiring Coach
You can reach your Hiring Coach through:
- Email — Your coach's contact information is provided during onboarding
- In-app support — Use the Help section to connect with your coach
- Scheduled calls — Book time with your coach for detailed discussions
When to Reach Out
Contact your Hiring Coach when you:
- Are posting your first job and want it reviewed before publishing
- Need help configuring screening questionnaires or assessments
- Want to understand why a job isn't getting enough applications
- Need guidance on candidate evaluation and selection
- Have questions about adding new items to an active job posting
- Want to set up interview scorecards for your team
- Need help interpreting your analytics data
Note: If you've already had people apply to your job and you add new requirements (important or must-haves), only new candidates will be asked those additional questions. Contact your Hiring Coach if you have questions about this.
Hiring Coach Best Practices
Tip: Reach out to your Hiring Coach before posting your first job. A quick review can significantly improve your application quality.
Tip: Schedule a periodic check-in with your coach (monthly or quarterly) to review your hiring metrics and identify areas for improvement.
Tip: When you add new team members, ask your Hiring Coach to help with onboarding training sessions.
Tip: Your Hiring Coach can help you set up templates and automation that save hours of repetitive work each week.
What Hiring Coaches Do NOT Do
- They do not make hiring decisions for you
- They do not contact candidates on your behalf (unless specifically arranged)
- They do not have access to modify your live jobs without your permission
- They are not available 24/7 — expect responses within business hours
Frequently Asked Questions
Q: Can I change my Hiring Coach? A: Yes, contact SmoothHiring support if you'd like to be reassigned to a different coach.
Q: Is the Hiring Coach included in my plan? A: Yes, Hiring Coach access is included in applicable subscription plans at no additional cost.
Q: How quickly will my coach respond? A: Typically within one business day, though response times may vary during peak periods.
Q: Can my coach help with multiple job postings? A: Absolutely. Your coach supports all of your hiring needs across any number of open positions.
Related Pages
- Dashboard — Your home base for hiring activity
- My Analytics — Metrics your coach can help you interpret
- Job Boards — Understand where your jobs are distributed
- Account Information — Your personal contact preferences