# How to Connect Docu

Sign to SmoothHiring

![Connected Apps in SmoothHiring](/files/help-connected-appsa93756.png)

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## Adding the App

![Connected Apps](/files/help-connected-appsa93756.png)

### Prerequisites

- A SmoothHiring employer account with access to **Settings → Account → Connected Apps**
- An account with DocuSign and permission to authorize apps

### Add the app from SmoothHiring

1. Go to **Settings → Account → Connected Apps**.
2. Find **DocuSign** under **Video & e-sign** if it is enabled for your company.
3. Click **Connect** and sign in to DocuSign.
4. Allow SmoothHiring to send envelopes.
5. Return to SmoothHiring. DocuSign shows as **Connected**.

If adding the app fails, see [Troubleshooting](/#troubleshooting).

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## Usage

- Send offer letters and onboarding documents for signature
- Track signed documents on the candidate or onboarding record

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## Removing the App

### Remove from SmoothHiring

1. Go to **Settings → Account → Connected Apps**.
2. Find **DocuSign** under **Video & e-sign**.
3. Click **Disconnect** and confirm.

### Remove from DocuSign

Follow your provider's connected-apps or third-party access settings and remove **SmoothHiring**.

### Implications of removal

- New signature requests cannot be sent until you connect again
- Already-sent envelopes remain in DocuSign

### How user data is handled after removal

- SmoothHiring stops using that DocuSign connection
- Signed files already stored in SmoothHiring stay on those records

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## Troubleshooting

| Issue | What to do |
|---|---|
| DocuSign not listed | Ask an admin to enable e-sign for your company |
| Send fails | Reconnect DocuSign |

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## Related Pages

- [Connected Apps](/help/account-team/connected-apps)
- [Offer Management](/help/interviews/offer-management)

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## Contact Support

- In-app chat in the bottom-right corner of SmoothHiring
- Email: [support@smoothhiring.com](mailto:support@smoothhiring.com)
- First response: typically within 1 business day
- Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time

See [Contact Support](/help/billing-support/contact-support).