Frequently Asked Questions

No, it is free to create an account – you are not charged until you decide to post a job with us

All job postings are active on the job boards for 30 days.

Yes – if you purchase a bundle of two or more job postings, we offer discounted pricing. The more job postings you purchase, the more you save. When you purchase a bundle, you don’t have to use all your job postings right away –they can be added as credits to your account, to be used at a later date. If you would like to purchase a bundle, please give us a call at 1-877-789-8767, or
email us at help@smoothhiring.com.

Go to the login page (https://app.smoothhiring.com/accounts/login), click the ‘Forgot Password/Reset Password button, and follow the instructions.

No – we charge you per job posted, per 30 day period. When you post a job,
you can hire as many people as you want who apply to the position.

Forever – all past applicants are stored in your account under Expired Jobs.

Yes – every employer that creates a SmoothHiring account is assigned a
dedicated Account Manager. They will monitor your job posting, and make any
recommendations if necessary.

Once you create and pay for a job posting, it is sent to our Support team for approval. Once they have approved the job, it is sent out to all of our job boards. It can take a few hours for the job to be picked up by all of the boards.

Job posting hours are Monday-Friday, 9-5 EST. If you post a job after 5 pm, it will be posted first thing the next morning. If you post a job over the weekend, it will be posted the following business day.

No, we cannot guarantee any specific volume of applicants. This is due to
variations depending on your location, position and the job market at the time
of posting. Having a great job description and job title are the best ways to
attract strong applicants, and we can help you with this.

After you create a SmoothHiring account, all you need to do is click the
‘Create New Job’ button. This will take you through our Job Description Wizard,
which will help you create a strong job description.

Our Job Description Wizard will help you create a job description from
scratch. Just click the ‘Create New Job’ button, and follow the steps on each

We recommend you include:

The most important
responsibilities (no more than 7-9)
The key qualifications that
candidates need to succeed in the position
Compensation and benefits

Click ‘Create New Job’ and follow the steps on each page. Once you get to
the ‘Preview’ page, click the ‘I want to edit this job description’ button and
copy & paste your job description into the text box.

Unique screening questions are set based on the information you provide in
the Job Description Wizard, on the ‘Job Details’ page.

Any education, qualifications, or skills that you mark as ‘Must Have’ or
‘Important’ will be asked as prescreening questions during the application
process. If an applicant does not have one or more of these qualifications, it
will affect their Fit score.

Yes – click the ‘Edit Job’ button. The only thing that can’t be changed is
the Role. Once you make any changes, go to the final page and click ‘Finalize’.
The changes will come through to our Support team for approval.

Click the ‘Settings’ button in the top right corner, and then click the ‘Access Levels’ tab. Click the ‘Add New User’ button, and enter the information for the person you’d like to add to the account. You’ll also need to assign them an access level: Administrator, Recruiter, Hiring Manager or Observer.There can be only one Owner of the account

For every candidate who applies, you will receive their Hiring Guide. This

Their Fingerprint (based on
their survey results)
Their resume
Customized interview questions
based on their lowest scores

A candidate’s Fit score is determined based on their survey results and
their answers to any prescreening questions you set. There are four different

Strong Fit: Candidates meet or exceed at
least 18/20 traits (including all 5 Critical Traits), and all minimum
skill and experience requirements
Fit: Candidates meet or exceed at
least 14/20 traits (including at least 3 Critical Traits), and all minimum
skill and experience requirements
Weak Fit: Candidates don’t meet 14/20
traits, 3 Critical Traits, and/or don’t meet all minimum skill and
experience requirements
Distortion: The candidate’s survey
results are inconclusive, either because they answered inconsistently or
dishonesty. They will have the chance to take the survey one more time.

These are the traits that are the most important to success in the position.
These are marked by black diamonds and are given more weight than other traits
when calculating a candidate’s Fit score.

Yes – the Hiring Manager will receive an email every time there is a new
Strong Fit, and once every 24 hours notifying them of all new candidates from
that day.

Click on the ‘Invite Applicants’ button beside the job you would like to
invite them to. This will provide you with a link to the application.

You can also post this link on your company website, social media pages,