Surprising Myths About Training Learned the Hard Way
Here’s a challenge a leader I know faced last year. Paul was head of a customer service team for a company that had recently launched a new line of products. Soon after the launch, it became clear that Paul’s team was struggling to provide the same high quality of customer service they normally provided for […]
Tips to Retain Your Employees — The Employee Equity Approach
Welcome to the third instalment in our series on employee retention here on Fridays in the blog. This week, we’re going to look at “the employee equity approach”, which is one implementation strategy you can use to help curb turnover in your workplace today. The employee equity approach comes from Robert L. Cardy and Mark […]
