With 50% of your customers unsure about staying with your bank in the next six months, the client experience is critical to the success of your branch. You know more than others, that the right staff talking to the right customer at the right time is essential to exceeding customer expectations. But sometimes you don’t make the best people decisions. You recruit or promote people who looked great, but they don’t perform. And that can cost you customers.
Companies usually know who their top people are. What they don’t know is WHY. Why – despite using the same criteria for hiring, on-boarding, training and coaching – do some people outperform everyone else?
The answer to that is typically an information issue…
It’s obviously not possible to answer this question by looking at the resumes. You’d need to bring Sarah and Jessica farther along in your hiring process to learn more about both of them.
But what if you could see the WHY data on Sarah and Jessica?
Reveal the WHY Data
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