# Ask Kivo

Kivo is in the sidebar, beside HR and Desktop. The page title is Kivo. The subtitle is “Ask about people, time off, schedules, and hiring.”

1. In the sidebar, choose **Kivo**.
2. Type the question in the box that says Ask Anything, then click **Send Message**.
3. Under Chats, open an earlier conversation, or click **New Chat** (the +) to start a blank one.
4. If a reply includes a card that will update records, read it and click **Confirm** on the card.

## What you should see

Chats lists the conversations for this account. An empty list says “Start a new chat to see it here.” **Show Chats** brings the list back after you hide it.

The tools icon under Chats is labeled Agent Tools. It opens a dialog titled Agent Tools. The dialog says how many tools loaded, or “Tools load from Kivo.” Each tool has **Open**. A card that updates records says “This updates records. Confirm on the card.”

## If something looks wrong

“Could not load chats.” Click **Retry**.

“Could not load this conversation.” Click **Retry** on that message, or click **New Chat**.

“Could not load agent models.” Click **Retry**.

“Could not load tools.” Open the tools icon and click **Retry**.

“Could not open this card.” Click **Open** on that tool again.

**Delete Chat** asks “This chat and its messages will be removed.” Confirm with **Delete Chat**, or leave the conversation in the list.